Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
+61 2 8288 2222. By continuing to browse this site or choosing to close this message, you give consent for cookies to be used. Lost & stolen cards. General enquiries or. Virgin Money will never ask for account information, passwords or PINs via social media. Our team is available 24 hours a day, 7 days a week. And this is just the beginning of our journey.Business owners shouldn't have to sacrifice their personal lifeSmart suggestions and inspirational ideas from experts to help you plan the big decisions in your lifeIf you do need to contact us, please be aware that we’re receiving a higher number of calls than usual. Virgin Money Australia Contact us | Virgin Money You're one click away from talking to the people at Virgin Money about your Virgin Car Insurance, Virgin Home Loans and Virgin Super. General enquiries and lost & stolen cards. So if you’re unhappy with something, then please make sure you let us know by contacting us in any of the following ways:However you choose to contact us, we will aim to resolve the issue straight away Where we can reach an agreement to your complaint within 3 Monday to Friday we will write to you to confirm we have resolved the issue.If the issue is more complex or we can’t resolve the problem within 3 days:Where you are not satisfied with our final response, where you are eligible, you will have the right to refer your case to the Financial Ombudsman Service (FOS). We’re here Monday-Friday, 9am-5pm. autocompleted search results General enquiries. Contact us « 1 » Credit card. Accessibility services. © 2020 Virgin Money (Australia) Pty Limited ABN 75 103 478 897Please enable JavaScript in order to get the best experience when using this site. Our priority is to protect our services for those customers that need us most so we ask that if your visit or call is not urgent, you leave the way clear for to us help them first.As more of our colleagues become personally affected by the coronavirus situation, we have had to make some changes to our call centre opening hours. You can either contact them directly using the details above or you can access the ODR platform here: You will need the following information about us to use the ODR platform:A new, independent dispute resolution service is being established for eligible small and medium sized UK businesses that have unresolved complaints with participating banks.The new organisation is called the BBRS and will be guided by its commitment “to do what is right, fair and reasonable at all times”.We are one of the seven participating banks which has committed to support the BBRS.If you are interested in finding out more information or in registering your interest in using the new service, please visit the BBRS website If you’ve explored the suggestions on these pages, please call us using the relevant phone number for your product (see above).So we can help you when you call, please have the following information to hand:If you are ever concerned about an email which claims to be from Virgin Money, please forward, preferably as an attachment to: Calls may be recorded for training and quality purposes.If you want to keep in touch with us via Facebook or Twitter, it’s easy to do.If you have question about a Virgin Money product our digital care team are here to help. *Lines are open 8:30am to 5:30pm Monday to Friday, excluding Bank Holidays. You may find our Information about our complaint volumes is available on our We aim to resolve any concerns you raise with us internally.
13 37 39. Calls may be monitored and recorded.At Virgin Money we are committed to providing a service of the very highest standard. Call them if you have a query about any of the following:For Lending Policy or product queries, you can also chat to us online. With our range of business savings accounts, we're working hard to help UK businesses grow and thrive. However, where you are not satisfied with our final response, you have the right to refer your case to the Financial Ombudsman Service.Contact details for the Financial Ombudsman are as follows:The European Commission provides an online dispute resolution (ODR) platform which allows customers who purchased a product or service online to submit their complaint through a central site. Packed full of clever tools to help you track, budget, save and pay.Enjoy an exclusive linked Savings Account when you open a shiny new Current AccountFive ways to get the most out of your ISA allowanceEverything you need to know about your credit scoreWe believe you don't need to be an expert to invest in the stock market.Six types of basic protection every family should considerRequest a payment holiday of up to three months on your Virgin Money mortgage.We're now accepting mortgage applications from portfolio landlordsOur pensions are simple to set up and easy to understand.Make overseas transfers quickly, easily and with no fees.
This login relates only to Virgin Money Reward Me Home Loan and Companion Account customers.This login relates only to Virgin Money Home Loan managed by Macquarie Bank and is no longer for sale to new customers.Virgin Australia & Velocity Frequent Flyer Update child pages
The purpose of the site is to ensure those complaints are passed to the appropriate independent dispute resolution service.If you feel that we haven’t been able to resolve your concerns, the appropriate service relating to Virgin Money is the Financial Ombudsman Service.
0141 248 7070.
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