Need to make a return? A written return policy allows you to treat all requests the same, and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive.Policies will vary depending on the logistics of your business and the products you sell, but every policy should cover the following basics:Below is a basic template for a return policy that can be adapted to fit your business. Return by Mail. That way, your customers are protected for a longer term and your business collects a little extra revenue instead of paying for damaged goods.Although exchanges are usually more profitable than returns, their profitability can still be narrow depending on the product and its margins. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. It's the single most important agreement your e-commerce store needs to have as it can affect your retention rate. As the cost to acquire customers rises, many businesses are looking at how to retain customers and increase their lifetime value.Although a return or exchange may not make a business profitable on first purchase, the better customer experience is more likely to lead to a higher retention rate and long-term revenue growth.Lastly, your reputation will benefit most from offering easy returns and exchanges to customers. Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. Due to the move towards online classes on many campuses, we want to reassure all of our rental customers we are here to support you. Return them during the add/drop period of the semester for a full refund.On the fence about buying books for a class? Many other questions can be answered by visiting our You’re eligible for a refund within 30 days if you’re dissatisfied with your purchase due to an error on the bookseller’s part or if the book doesn’t arrive.You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller’s part. This template is free to download and use. Textbooks/Course Materials: Refunds are given for Course Materials returned before your campus-specific refund deadline*. If the seller disagrees, only the book price and original shipping will be refunded. When talking to a frustrated customer who is trying to return an item marked as final sale, simply telling them it’s their fault for not reading the policy is unlikely to resolve the issue.Include links to your policy in several hard-to-miss places throughout your website to save time going back-and-forth with customers who did not see the policy. Opened software, audio books, DVDs, CDs, music, and small electronics may not be returned. Session Time Out
Please note that while you may request a partial refund, the bookseller is not obligated to provide one and, depending on your reason for the request, they may prefer that you return the book for a full refund instead. Some features of this site require Javascript to be enabled.
If customers can make in-store, online and over-the-phone purchases, it is advised to specify the refund/return policy for each one of these.
A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt in original packaging. Visit our store or our website and you’ll find all of your school supply needs as well as everything you need to showcase your pride in Geneseo. Upselling is also possible when you know the reason for the exchange and can make a personalized recommendation for a higher priced item that addresses the specific needs that weren’t satisfied on their first purchase.For example, if a customer is exchanging a digital camera because they found that it was too heavy, you can recommend a lighter-weight version that might have a higher price point, but resolves the issue they had with their first order.Looking at every exchange as a new opportunity to increase order value by upselling or cross-selling, the incentive to convert more returns into exchanges becomes clear.No matter how much effort you put into your product and customer experience as you grow your business, chances are you will still encounter a few unsatisfied customers along the way.How you decide to deal with these unsatisfied customers is an important factor in the staying power of your brand. If you are not on campus and have rented textbooks, they can be returned free by shipping back via UPS. Be sure to tell the store associate that you want to cancel your service. With strong product margins, offering a replacement product instead of a full refund can keep your business cash flow positive.A common way to encourage exchanges over returns is by only offering to cover the cost of return shipping if the customer chooses to exchange the product.When presented with the three options above, the choice to get a store credit or new product may be more appealing to those who have not fully sworn off your brand. Please note the following exceptions to our return and exchange policy: According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision..
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